Fair refunds, clearly explained.

Our approach

Every iVishwa project is custom work, built after we understand your needs. Refunds are therefore based on the work completed at the time you cancel. We always explain the numbers before any refund is made.

Cancelling before work starts

If you cancel after paying but before we start any work on your project, you receive a full refund.

Cancelling during a project

• Payments for milestones you have already approved are not refundable.
• For the milestone in progress, we refund the part of the payment that covers work not yet done, based on the scope in your quote.
• Discovery and planning work, such as research, sitemaps and wireframes, is non-refundable once delivered.

What we cannot refund

• Third-party costs paid on your behalf, such as domains, hosting, plugins, themes, fonts and stock images.
• Work that has been completed, delivered and approved.
• Care plan months that have already started.

How to request a refund

Email hello@ivishwa.com or message us on WhatsApp with your name, invoice number and the reason for your request. We reply within 3 business days.

How refunds are paid

Approved refunds are paid within 14 business days. Card payments made through OnePay are refunded to the same card. Bank transfers are refunded to the account you tell us. Your bank may take a few extra days to show the refund.

If we cancel

If we ever need to cancel a project ourselves, we refund every payment for work that has not been delivered, and hand over everything completed so far.