Fix a problem

Something not working? The fix for what merchants run into most.

My changes are not showingThe usual reasons a change in the editor does not appear on your shop, and how to fix each one. · 3 minBeginner
My shop does not look like the demoWhy a fresh install looks plainer than the demo store, and how to get the same result with your own pictures and products. · 3 minBeginner
A video is not playingWhy a background or section video does not play, and how to fix it. · 3 minBeginner
Images look blurry or croppedWhy a picture looks soft or loses its edges, and how to fix it with the right size, a phone image or the focal point. · 3 minBeginner
The newsletter popup does not showWhy the popup does not appear when you test it, and how to see it again. · 3 minBeginner
Find my size or remembered sizes are not workingThe usual reasons the size guide link, Find my size or the remembered size do not appear, and how to fix each one. · 4 minBeginner
Dark mode looks wrongFix a logo that disappears, colors that look muddy, and images or sections that do not change in dark mode. · 3 minBeginner

Still need help?Write to us with your shop's address and a screenshot. We reply within two business days, Monday to Friday, usually sooner.