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Home Themes Selvedge Help center Fix a problem The newsletter popup does not show

Fix a problem

The newsletter popup does not show

Why the popup does not appear when you test it, and how to see it again.

Beginner3 min readUpdated Selvedge 1.0.0

You have not browsed yet

The delay counts from the first scroll, tap, click or key press. Scroll the page and wait for the delay you set.

You closed it before

Once closed, it stays closed on that device for the Days before showing again you set. Open the shop in a private window to see it as a new visitor would.

Another window is open

It never opens over the cart drawer or another window. Close them and wait a moment.

You signed up already

After a sign-up, the popup shows its thank-you message once and then stays closed.

You want to edit it

In the theme editor, select Newsletter popup in the sidebar: it opens while selected, even though it never opens by itself in the editor.

Still need help?Write to us with your shop's address and a screenshot. We reply within two business days, Monday to Friday, usually sooner.

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