Fix a problem

Something not working? The fix for what merchants run into most.

My shop looks different from the demoThe demo uses its own pictures, products and settings. Why your shop looks different after installing, and the quickest way to get the demo's look with your own content. · 5 minBeginner
Pictures look blurry or croppedBlurry means the picture is too small for where it is; cropped means its shape differs from the space. The fix for each. · 5 minBeginner
Text is hard to readText over a busy picture or in colors too close together. How to fix it with the overlay, the color scheme or a calmer picture. · 4 minBeginner
Dark mode looks wrongA bright picture in the dark, a logo that disappears, text that is hard to read. Each has a setting that fixes it. · 5 minBeginner
My film does not playA film shows only its picture, or nothing at all. The causes, from reduced motion and data saver to file formats, and the fix for each. · 5 minBeginner
My changes do not showYou saved, but the shop looks the same. Usually it is the wrong theme, the wrong template, the cache, or a section that is hidden. · 4 minBeginner
Features you switch on in ShopifyFilters, "pairs well with", pickup, swatches, country pickers, Follow on Shop: things that look like theme features but are switched on in your Shopify admin. · 7 minBeginner
Apps and custom codeWhere app blocks and app embeds go, how to add a snippet without editing theme files, and how to change code safely if you must. · 7 minAdvanced

Still need help?Write to us with your shop's address and a screenshot. We reply within two business days, Monday to Friday, usually sooner.