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Home Themes Acanthus Help center Updates and support How support works

Updates and support

How support works

Who answers, how fast, what support covers and what it doesn't, and what to send so we can help on the first reply.

Beginner4 min readUpdated Acanthus 1.0.0

Acanthus is supported by the people who designed and built it.

How to reach us

Use the contact form, or write to theme.support@ivishwa.com. Every request gets an automatic confirmation email with a reference number, so you know it arrived. We reply by email within two business days, Monday to Friday, and usually sooner. To add something, reply to the confirmation and keep the reference in the subject. Support is in English.

What support covers

  • Questions about setting up and using Acanthus and its settings.
  • Anything in the theme that does not work as this help center describes.
  • Help with updating to the latest version.

What support does not cover

  • Custom code: changes to the theme's files, by you or a developer, and problems they cause. We may ask you to check a problem on an unedited copy of the theme first.
  • Third-party apps: how an app works or looks. The app's developer supports it. We help where the theme and an app meet.
  • Design and content work: writing, photography, store setup or building pages for you.
  • Shopify itself: payments, domains, shipping rates and your Shopify account. Shopify Support (help.shopify.com) answers these.
A note about custom code

Editing the theme's code is allowed, but it is done at your own risk. Edited files are not covered by support, and code edits are not carried over when the theme updates. Use the Custom Liquid section where you can (apps and custom code).

Get an answer on the first reply

  1. Your shop's address (yourshop.myshopify.com), and if the theme is not published, a preview link.

  2. The page where the problem is, and the section.

  3. What you expected, and what happened instead.

  4. A screenshot or a short screen recording.

  5. The device and browser, if it happens on only one.

Purchases and refunds

Acanthus is sold through the Shopify Theme Store, and purchases and refunds follow Shopify's Theme Store terms. You can try the theme free in your shop before buying. See the license.

Read next

Apps and custom codeWhere app blocks and app embeds go, how to add a snippet without editing theme files, and how to change code safely if you must.Update the themeUpdates are free. How to tell when one is out, update safely with a copy, keep your settings and content, and bring across any code changes.Frequently asked questionsQuick answers to what merchants ask most: trying and buying, setting up, everyday changes, updates, code and support.

Still need help?Write to us with your shop's address and a screenshot. We reply within two business days, Monday to Friday, usually sooner.

Contact support